FAQs

WHAT IS CAKES & BAKES?

PLACING ORDER AND DELIVERY

How do I place an order?

Click on order now, select categories, and chose your favorite products.
Click on Shop now or scroll for more products.
To add more products, click on continue shopping and once you have selected all the products click on checkout.
Select delivery options & enter billing and shipping address.
Select Payment method and click on “Place Your Order”.

What are the delivery charges?

Delivery charges are applicable on orders below the minimum order value. You may proceed to checkout for delivery charges details.

Which Cakes & Bakes outlet is near me?

To see all locations, click on (Stores).

How long will my order take to arrive?

Upon submitting your order, you will receive a confirmation call. Once your order details are verified your order sets delivered in approximately 50-60 minutes. Delivery times may vary due to weather and unforeseen circumstances.
Nationwide delivery normally arrives within 3-5 days after confirmation of your order.

How to pay online?

You can pay online using your credit or debit card by selecting “Pay Online”. You will be redirected to our third-party website (by the bank) for a secure payment process. Please note: Once the payment is processed successfully, kindly wait for the order success page.

BAKERY & CAKES

What are the charges for fondant cake?

Fondant Cakes and Print-A-Cake are charged at Rs. 800/- per pound with a minimum size/weight of 5 pounds (LBS).

Do I get fresh baked products on delivery?

Cakes & Bakes bake fresh every day in our stores. We value freshness and every time you hold a Cakes & Bakes product, it is freshly produced just a few minutes before you enjoy it.

What's the hygiene standard at Cakes & Bakes?

Cakes & Bakes cares for your health and safety. We make sure to keep our manufacturing units, kitchens and outlets clean by using food-grade cleaning material and also following a continuous hygiene food safety procedure. Quality has been a fundamental principal at Cakes & Bakes, which is depicted in the processes and helped achieve an ISO 9001:2015 certification.

COMPLAINTS & REFUNDS

What is return & exchange policy?

Cakes & Bakes cares for your Health & Safety: We follow the industry's best practices at our manufacturing units, kitchens, and outlets by following a continuous hygiene & food safety procedure. If the product does not fully satisfy your expectations, we can exchange it under the following terms and conditions:

Mishandled products might not be exchanged.
Exchange will be accepted for same-day purchase.
Exchange will not be catered without proof of purchase, always bring your invoice.
Always check your product before leaving the counter.

We are here to make our valued customers happy with the shopping experience and enjoy Cakes & Bakes products. For further queries or complaints, please contact us at 03-111-222-795 or email us to care@cakesandbakes.com

How to complaint regarding service or products?

Call our Customer Care 03-111-222-795 or drop us an email at care@cakesandbakes.com for assistance.Still need help? Please contact our Customer Care Call Centre at 03-111-222-795.

Cakes & Bakes